Frequently Asked Questions
What is a Maizic Supercam and how is it different from a regular security camera?
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Maizic Supercams are a premium range of security cameras engineered with multi-lens technology, Ultra HD 2K/4K resolution, and AI-powered features like human detection, motion tracking, and auto zoom. Unlike standard cameras, Supercams offer dual or triple lens setups with multiple simultaneous live screens, giving you broader coverage and sharper detail from a single device.
What does a dual or triple lens setup mean, and why does it matter?
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A dual or triple lens Supercam contains two or three independent camera lenses built into one unit. Each lens captures a different angle or zoom level simultaneously, allowing you to monitor a wider area — or a close-up and wide view at the same time — without installing multiple cameras. This reduces hardware cost while maximising coverage.
What video resolution do Maizic Supercams offer?
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Maizic Supercams are available in Ultra HD 2K and 4K resolutions, delivering exceptionally sharp and detailed footage. This makes them ideal for identifying faces, licence plates, or other fine details that standard HD cameras may miss — whether indoors or outdoors.
Do Maizic Supercams support 360° pan and tilt control?
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Yes. Maizic Supercams feature motorised 360° pan and tilt (PTZ) control, which you can operate remotely from the Maizic app on your smartphone. This allows you to adjust the camera's viewing angle in real time without physically repositioning the device, ensuring no blind spots in your surveillance area.
Do Maizic Supercams work at night?
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Yes. All Maizic Supercams are equipped with colour night vision and smart spotlight technology, capturing vivid full-colour footage even in complete darkness — not just black-and-white infrared images. The built-in spotlight activates automatically when motion or a human presence is detected, further deterring intruders.
What AI features are built into Maizic Supercams?
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Maizic Supercams include several AI-powered features: human detection (which distinguishes people from animals or vehicles to reduce false alerts), motion tracking with auto zoom (which automatically follows a moving subject and zooms in for a closer view), and real-time app alerts that notify you instantly when activity is detected.
Do Maizic Supercams work on both WiFi and 4G?
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Yes. Maizic Supercams are available in both WiFi and 4G SIM variants. WiFi models connect to your home or office wireless network, while 4G models use a SIM card to operate independently anywhere with mobile network coverage — making them suitable for farms, construction sites, and locations without a broadband connection.
Can multiple users view a Maizic Supercam at the same time?
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Yes. Maizic Supercams support multi-user view, allowing multiple family members, colleagues, or security personnel to access the live feed simultaneously from their own Android or iOS smartphones via the Maizic app — without any additional hardware or subscription.
What storage options do Maizic Supercams support?
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Maizic Supercams support local storage via a microSD card slot (up to 128 GB) for on-device recording, as well as cloud storage for remote access to footage from anywhere via the Maizic app. Recordings can be triggered by motion detection or set to run continuously, depending on your preference.
Are Maizic Supercams suitable for outdoor installation?
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Yes. Maizic Supercams carry an IP66 weatherproof rating, making them fully resistant to rain, dust, and harsh outdoor conditions. They are designed for both indoor and outdoor use — including gates, driveways, building exteriors, warehouses, and open outdoor areas — and come with a 1-year warranty and hassle-free replacement support.
