At Maizic Smarthomes, we strive to deliver high-quality smart products. However, if you're not completely satisfied, we’re here to help.

1. Return Window

• You can request a return within 7 days of delivery.

• The product must be unused, in original packaging, and with all accessories/manuals intact.

2. Non-Returnable Items

• Products damaged due to misuse or unauthorized installation

• Items without original packaging or invoice

• Customized or clearance items

3. Refunds

• Once your return is received and inspected, your refund will be processed to the original payment method within 5–7 business days.

• Shipping charges (if any) are non-refundable.

4. Replacement Policy

• For defective or damaged products, we offer free replacement within 7 days of delivery.

5. Return Process

To initiate a return or replacement, please:

1. Email us at contact@maizic.com with your order ID and issue

2. Attach clear photos or video (if applicable)

3. Await return pickup or drop-off instructions from our support team